Warranty Policy

Every product carries the manufacturer's warranty. If an item is defective within 30 days of delivery, we replace or refund it ourselves.

Last updated October 30, 2026

Manufacturer warranty

Every product we sell is new, in the manufacturer's original packaging, and covered by the manufacturer's warranty. Coverage length depends on the brand and model — for portable power stations it is commonly 2 to 5 years — and is stated in the product documentation. Ask us if you'd like to confirm coverage before you buy.

We recommend registering your product with the manufacturer after delivery; some brands extend coverage when you do.

Our 30-day defect promise

If a product is defective or stops working under normal use within 30 days of delivery, we handle it directly: a replacement or a full refund, your choice, with shipping paid both ways. You don't need to contact the manufacturer.

After 30 days

Claims are handled by the manufacturer under its warranty terms. We'll help you open the claim, provide proof of purchase and follow up with the brand on your behalf.

What warranties don't cover

• Damage from accidents, drops, misuse, water exposure beyond the product's rating, or fire
• Improper installation, including transfer switches or panels not installed by a licensed electrician
• Unauthorized repairs, modifications or use of incompatible accessories
• Normal wear, cosmetic damage, and gradual battery capacity loss within the manufacturer's specification

How to make a claim

Send your order number, the product's serial number and a short description, photo or video of the problem: email contact@oneipower.com or call +1 (920) 259-0911 (Mon–Fri, 9AM–6PM EST). We reply within one business day.

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