Order Acceptance & Cancellation

Cancel free of charge any time before your order ships. How orders are accepted, and when we may cancel one.

Last updated October 30, 2026

Cancelling your order

You can cancel any order at no cost until it ships. Contact us as soon as possible — email contact@oneipower.com or call +1 (920) 259-0911 (Mon–Fri, 9AM–6PM EST) — with your order number. We'll confirm the cancellation by email and refund the full amount, including shipping, to your original payment method within 5 business days.

Once an order has shipped it can no longer be cancelled, but you can return it under our Return & Refund Policy.

Changing your order

To change an item, quantity or delivery address, contact us before the order ships. If we can't make the change in time, we'll tell you and you can cancel or return the order instead.

When your order is accepted

Your order confirmation email confirms we've received your order; it isn't yet our acceptance. Your order is accepted when we ship it and send the shipping confirmation.

When we may cancel an order

We may decline or cancel an order, in whole or in part, if:

• the product is out of stock or discontinued
• the price or description on our site was clearly wrong
• we can't verify the payment or delivery details, or the order shows signs of fraud
• the delivery address is outside the area we ship to
• the order exceeds a quantity limit shown on the product page

If we cancel, we'll email you and refund everything you paid. We never charge for an order we don't ship.

Delays

If your order can't ship within the processing time in our Shipping Policy, we'll email you a new estimate. You can wait or cancel for a full refund.

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